Quality Framework and Change Management
I led a significant organizational transition from informal training practices to a formal, accredited professional development program. Working with internal non-technical and technical teams, member subject matter experts, and external vendors, I used Kotter's 8-step change model to bring multiple stakeholder groups through this culture shift.
The Challenge
The organization was moving from informal, unstructured training to a formal, accredited professional development program. This was a significant culture shift that required thoughtful change management and broad stakeholder engagement across internal staff, leadership, member subject matter experts, and external training vendors.
The Approach: Kotter's 8-Step Model
Positioned the change as the next evolution of training practice, grounded in member needs and IACET standards.
Brought together department colleagues, leadership, and training staff as collaborative partners.
Defined quality-driven, learner-centered professional development as the shared goal.
Designed layered communications for each stakeholder group, positioning this as a shared evolution.
Provided training, tools, and templates to support staff through the transition.
Launched initial quality reviews and shared early improvements with stakeholders.
Built quality review into ongoing operations through continuous improvement cycles.
Anchored the new culture in IACET accreditation and embedded quality standards in daily practice.
Stakeholder Engagement
Five stakeholder groups each played a distinct role in the transition:
Co-drafted communications and built buy-in before wider rollout.
Presented checkpoints for review and approval at key milestones.
Honored their expertise and positioned the quality framework as an evolution of their work.
Aligned on new standards through updated contracts and onboarding.
Communicated improved outcomes and the value of accredited training.
QI Tool Suite
Results
- Led the organization through a significant culture shift in professional development
- Built shared ownership of quality standards across five stakeholder groups
- Created a sustainable quality review model embedded in ongoing operations
- Established the foundation for IACET accreditation
- Designed a replicable change management approach for organizational transitions
Interested in this kind of work?
I am happy to talk about learning leadership, instructional design, accreditation, and applied research. Reach out by email or LinkedIn.